Who is Custom Built, llc?
Being our first blog post on this site we thought it would be helpful to know who we are as a company.
Custom Built is a “small town USA” manufacturer of Heavy Wreckers. With established roots in the auto body and towing industry Custom Built was formed in 2006.
We offer Medium and Heavy duty Tow Trucks ranging from 15 to 80ton including rotating wreckers from 30 to 80ton. Since the sub frame, the boom and the under lift are the working part of our units these parts stay consistent on most of our units. The true custom part comes when choosing length, Bedside layout, Lighting, Controls, paint etc…
We employ some of the best steel and aluminum welders, assemblers and office staff western PA has to offer with some employees travelling over 60 minutes one way each day to work with us. Since all of our manufacturing and assembly is done on site all of our employees have the satisfaction of seeing their work go from raw form to an impressive finished product. Since quality work comes from quality people who strive for a better quality of life Custom Built offers their employees a four day work week so that they have more time for family, friends and hobby’s on their three day weekends.
Excellent Customer service is at the heart of our business. We strive to educate and work with our customers from their first inquiry about our product, through the build process and continuing after sale. Since our company's roots are based in towing and recovery we can speak to you with complete understanding of your situation and make suggestions based off of real life experience not just theory. We can recommend the correct wheel base, wrecker size, box layout as well as rigging suggestions or lighting for your specific needs. We have also worked with customers to help them decide if adding a new Tow Truck to their fleet is a profitable choice at the time. To us, it’s not about selling a truck to someone today but earning a customer for life. We are proud to say that many of our customers now own multiple units of ours.
What to expect from this blog- We plan to offer you information ranging from manufacturing, repair and customization to customer service, building the right Tow Truck, equipping a Tow truck with rigging and more. We hope you will sign up to receive this information as we write it. We look forward to sharing this information with you.
Stay safe out there!
Your Friends at Custom Built Mfg.